One-fifth of Danish bank customers are currently unable to pay by bank card, and mobile and online banking services, as well as the MobilePay app and ATMs, have also been disrupted.
According to BEC, an IT company that works with financial institutions, 25 financial institutions are currently facing this challenge.
According to the company, they are currently working under high pressure and at high energy to be able to solve the problem.
To name but a few, customers of Nykredit Bank, Spar Nord, Arbejdernes Landsbank and Handelsbanken are some of those affected by the operational disruption. The BEC website published a list of financial institutions affected by the technical outage on Sunday morning.
Failed in Pre-scheduled restart
The error occurred in relation to the planned restart on Sunday evening, as the systems were supposed to be turned on at 6 a.m. on Sunday, but something went wrong and therefore the systems were not turned on.
Technicians are currently identifying the error and working to fix it.
Jens Müller-Jensen, the company's communications director, recommends trying to pay in smaller amounts.
There is a chance that even if you are a customer of one of the affected banks, your payment card may still work if you pay a smaller amount.
However, the amount of money that can be paid is not the same for all financial institutions, according to the spokesperson, and therefore, until the error is found and corrected, he encourages you to either pay with another card or try to pay a smaller amount.
